Measures for evaluating supply chain performance in transport logistics

Abstract

This study aims to investigate the construct of, and develop a measurement instrument for, supply chain performance (SCP) in transport logistics. Based on the supply chain operations reference model and various established measures, a measurement model and a measurement instrument for SCP in transport logistics are developed. A 26-item SCP measurement instrument was constructed, reflecting service effectiveness for shippers, operations efficiency for transport logistics service providers, and service effectiveness for consignees. The empirical findings suggest that the measurement instrument is reliable and valid for evaluating SCP in transport logistics.