Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/1088
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dc.contributorDepartment of Logistics and Maritime Studies-
dc.creatorCheng, TCE-
dc.creatorChoy, PWC-
dc.date.accessioned2014-12-11T08:22:30Z-
dc.date.available2014-12-11T08:22:30Z-
dc.identifier.issn1479-2931en_US
dc.identifier.urihttp://hdl.handle.net/10397/1088-
dc.language.isoenen_US
dc.publisherPalgrave Macmillanen_US
dc.rightsMaritime Economics & Logistics © 2007 Palgrave Macmillan Ltd.en_US
dc.rightsThis is a post-peer-review, pre-copyedit version of an article published in Maritime Economics & Logistics. The definitive publisher-authenticated version T.C.E. Cheng and P.W.C. Choy, Measuring success factors of quality management in the shipping industry, Maritime Economics & Logistics, 9, 234–253 (2007) is available online at: http://www.palgrave-journals.com/mel/journal/v9/n3/abs/9100179a.html.en_US
dc.subjectSuccess factorsen_US
dc.subjectQuality managementen_US
dc.subjectShipping industryen_US
dc.titleMeasuring success factors of quality management in the shipping industryen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage234en_US
dc.identifier.epage253en_US
dc.identifier.volume9en_US
dc.identifier.issue3en_US
dc.identifier.doi10.1057/palgrave.mel.9100179en_US
dcterms.abstractIt is generally accepted that quality management is considered a valuable competitive factor for firms that confers them competitive advantages and enables them to achieve superior performance. Although there have been numerous studies examining general quality management practices and implementation, industry-specific studies on quality management practices and factors that influence their success in the shipping industry are rather few. This study seeks to identify the factors that are critical to successful quality management, and attempts to develop a reliable, empirically tested, and rigorously validated measurement instrument for quality management, for the shipping industry. We conducted a large-scale survey of shipping industry executives and applied a rigorous research methodology to treat the survey data. We identified four success factors of quality management, which are top management commitment and participation, quality information and performance measurement, employee training and empowerment, and customer focus, and developed a functional instrument to measure quality management in the shipping industry. This paper contributes to research by identifying the success factors of quality management, and provides managerial insights on the successful management of quality, in the shipping industry.-
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationMaritime economics & logistics, Sept. 2007, v. 9, no. 3, p. 234–253-
dcterms.isPartOfMaritime economics & logistics-
dcterms.issued2007-09-
dc.identifier.scopus2-s2.0-35348914647-
dc.identifier.eissn1479-294xen_US
dc.identifier.rosgroupidr35960-
dc.description.ros2007-2008 > Academic research: refereed > Publication in refereed journal-
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumberOA_IR/PIRAen_US
dc.description.pubStatusPublisheden_US
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