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http://hdl.handle.net/10397/106705
Title: | Back to the control room : managing artistic work | Authors: | Reeves, S Greiffenhagen, C Perry, M |
Issue Date: | Mar-2024 | Source: | Computer supported cooperative work, Mar. 2024, v. 33, no. 1, p. 59-102 | Abstract: | Control rooms have long been a key domain of investigation in HCI and CSCW as sites for understanding distributed work and fragmented settings, as well as the role and design of digital technologies in that work. Although research has tended to focus mainly on ‘command and control’ configurations, such as rail transport, ambulance dispatch, air traffic and CCTV rooms, centres of coordination shaped by artistic and performative concerns have much to contribute. Our study examines how a professional team of artists and volunteers stage manage and direct the performance of a mixed reality game from a central control room, with remote runners performing live video streaming from the streets nearby to online players. We focus on the work undertaken by team members to bring this about, exploring three key elements that enable it. First, we detail how team members oriented to the work as an artistic performance produced for an audience, how they produced compelling, varied content for online players, and how the quality of the work was ongoingly assessed. Second, we unpack the organisational hierarchy in the control room’s division of labour, and how this was designed to manage the challenges of restricted informational visibility there. Third, we explore the interactional accomplishment of the performance by looking at the role of radio announcements from the event’s director to orchestrate how the performance developed over time. Announcements were used to resolve trouble and provide instructions for avoiding future performative problems; but more centrally, to give artistic direction to runners in order to shape the performance itself. To close we discuss how this study of a performance impacts CSCW’s understandings of control room work, how the problem of ‘diffuse’ tasks like artistic work is co-ordinated, and how orientations towards quality as an artistic concern is manifest in / as control room practices. We also reflect on hierarchical and horizontal control room arrangements, and the role of video as both collaborative resource and product. | Keywords: | Control rooms Ethnography Ethnomethodology Organisational work Performance Video analysis |
Publisher: | Springer Dordrecht | Journal: | Computer supported cooperative work | ISSN: | 0925-9724 | EISSN: | 1573-7551 | DOI: | 10.1007/s10606-022-09436-5 | Rights: | © The Author(s), 2022 This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. The following publication Reeves, S., Greiffenhagen, C. & Perry, M. Back to the Control Room: Managing Artistic Work. Comput Supported Coop Work 33, 59–102 (2024) is available at https://doi.org/10.1007/s10606-022-09436-5. |
Appears in Collections: | Journal/Magazine Article |
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s10606-022-09436-5.pdf | 2.03 MB | Adobe PDF | View/Open |
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