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Title: | How organizational trust impacts organizational citizenship behavior : organizational identification and employee loyalty as mediators | Authors: | Dai, Y Tang, YM Chen, W Hou, J |
Issue Date: | 2022 | Source: | Frontiers in psychology, 2022, v. 13, 996962 | Abstract: | Research on the influence of organizational trust (OT) on organizational citizenship behavior (OCB) of employees has been conducted for years, but the influence of internal mechanism for OT on OCB is not well studied. Based on social exchange theory and organizational identity theory, this paper explored the OT on the OCB and revealed the chain-mediating role of organizational identification (OI) and employee loyalty (EL) from both employees’ cognitive and psychological perspectives. The research employed a two-wave and multi-source strategy to conduct hypothesis validation with 305 validated questionnaires of Chinese enterprises. The results of the empirical analysis show that: (1) OT has a significant effect on OCB; (2) OI plays a mediating role between OT and OCB; (3) EL plays a mediating role between OT and OCB; and (4) OI and EL have a significant chain-mediating role between OT and OCB. The results of this study have deepened the understanding of organizational trust and have important practical implications for improving organizational citizenship behavior, organizational identification, and employee loyalty. | Keywords: | Chinese enterprises Employee loyalty Organizational citizenship behavior Organizational identification Organizational trust |
Publisher: | Frontiers Research Foundation | Journal: | Frontiers in psychology | EISSN: | 1664-1078 | DOI: | 10.3389/fpsyg.2022.996962 | Rights: | Copyright © 2022 Dai, Tang, Chen and Hou. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY) (https://creativecommons.org/licenses/by/4.0/). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms. The following publication Dai Y, Tang YM, Chen W and Hou J (2022) How organizational trust impacts organizational citizenship behavior: Organizational identification and employee loyalty as mediators. Front. Psychol. 13:996962 is available at https://doi.org/10.3389/fpsyg.2022.996962. |
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