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http://hdl.handle.net/10397/105044
Title: | Older adults’ use of mobile device : usability challenges while navigating various interfaces | Authors: | Li, Q Luximon, Y |
Issue Date: | 2020 | Source: | Behaviour & information technology, 2020, v. 39, no. 8, p. 837-861 | Abstract: | Mobile devices are becoming ubiquitous among older adults, but have also caused unprecedented challenges due to the high demands of interaction techniques and changeable design patterns found across various applications. This paper aims to investigate how older adults navigate with mobile interfaces and identify their potential usability challenges while navigating. To do so, we summarised six state-of-the-art mobile interface design patterns and conducted individual usability test and in-depth interview with 22 older adults. Participants were asked to perform 19 navigation tasks that contain these design patterns under realistic usage scenarios. Follow-up interviews were held to collect their detailed comments on usability issues regarding visual design, ease of understanding, and interaction and navigation of the design patterns, as well as their personal experience. The results found that overall older adults were able to navigate contents more effectively than menus and buttons. Participants experienced great challenges in directing their attention to the menus and buttons, understanding the meaning of icons, and interacting with these menu components. In contrast, the content-oriented navigation design performed better in understanding, navigation, and interaction, which could be a promising direction for elderly-friendly mobile application design. Design implications are further discussed for creating an elderly-friendly mobile interface. | Keywords: | Activity analysis Mobile design patterns Navigation Older adults |
Publisher: | Taylor & Francis | Journal: | Behaviour & information technology | ISSN: | 0144-929X | EISSN: | 1362-3001 | DOI: | 10.1080/0144929X.2019.1622786 | Rights: | © 2019 Informa UK Limited, trading as Taylor & Francis Group This is an Accepted Manuscript of an article published by Taylor & Francis in Behaviour & Information Technology on 03 Jun 2019 (published online), available at: http://www.tandfonline.com/10.1080/0144929X.2019.1622786. |
Appears in Collections: | Journal/Magazine Article |
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File | Description | Size | Format | |
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Li_Older_Adults_Use.pdf | Pre-Published version | 377.66 kB | Adobe PDF | View/Open |
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