Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/104968
DC Field | Value | Language |
---|---|---|
dc.contributor | School of Hotel and Tourism Management | en_US |
dc.creator | Hao, F | en_US |
dc.date.accessioned | 2024-03-18T06:20:05Z | - |
dc.date.available | 2024-03-18T06:20:05Z | - |
dc.identifier.issn | 1094-1665 | en_US |
dc.identifier.uri | http://hdl.handle.net/10397/104968 | - |
dc.language.iso | en | en_US |
dc.publisher | Routledge | en_US |
dc.rights | © 2021 Asia Pacific Tourism Association | en_US |
dc.rights | This is an Accepted Manuscript of an article published by Taylor & Francis in Asia Pacific Journal of Tourism Research on 6 Nov 2021 (published online), available at: http://www.tandfonline.com/10.1080/10941665.2021.1984264. | en_US |
dc.subject | Contactless service | en_US |
dc.subject | COVID-19 pandemic | en_US |
dc.subject | Customer experience | en_US |
dc.subject | Service design | en_US |
dc.subject | Technology acceptance | en_US |
dc.subject | Unified theory of acceptance and use of technology 2 (UTAUT2) | en_US |
dc.title | Acceptance of contactless technology in the hospitality industry : extending the unified theory of acceptance and use of technology 2 | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.spage | 1386 | en_US |
dc.identifier.epage | 1401 | en_US |
dc.identifier.volume | 26 | en_US |
dc.identifier.issue | 12 | en_US |
dc.identifier.doi | 10.1080/10941665.2021.1984264 | en_US |
dcterms.abstract | Contactless service has gained popularity in the hospitality industry during the COVID-19 pandemic to ensure the safety of customers and employees. This study extends the unified theory of acceptance and use of technology 2 (UTAUT2), incorporating optimism and trust, to explore the use of contactless technology in hospitality service encounters. Importance–performance map analysis (IPMA) is applied to evaluate the performance of latent constructs and enrich the findings of PLS-SEM. This study contributes to the existing literature on hospitality service innovation and technology acceptance, and has managerial implications for service design in the context of the challenges posed by COVID-19. | en_US |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | Asia Pacific journal of tourism research, 2021, v. 26, no. 12, p. 1386-1401 | en_US |
dcterms.isPartOf | Asia Pacific journal of tourism research | en_US |
dcterms.issued | 2021 | - |
dc.identifier.eissn | 1741-6507 | en_US |
dc.description.validate | 202403 bcch | en_US |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | a2646b | - |
dc.identifier.SubFormID | 48006 | - |
dc.description.fundingSource | Self-funded | en_US |
dc.description.pubStatus | Published | en_US |
dc.description.oaCategory | Green (AAM) | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Archieve_Acceptance.pdf | Pre-Published version | 656.07 kB | Adobe PDF | View/Open |
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