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http://hdl.handle.net/10397/104916
Title: | A review of employee innovative behavior in services | Authors: | Li, M Hsu, CHC |
Issue Date: | 2016 | Source: | International journal of contemporary hospitality management, 2016, v. 28, no. 12, p. 2820-2841 | Abstract: | Purpose - This study aims to conduct a comprehensive review of the literature on employee innovative behavior (EIB) in services. Based on the review, the conceptualization and operationalization of EIB are summarized, and the relationships between job characteristics and EIB are revealed. Design/methodology/approach - Altogether, 143 papers examining EIB in services published in 56 journals, including top management and hospitality journals, during the period of 1995-2014 were reviewed. Findings - Three approaches to examine EIB in services have been identified. The concept of EIB based on the reviewed papers is summarized. In addition, antecedents and consequences of EIB are reviewed. In particular, the role of job characteristics in EIB is discussed. Practical implications - This study provides practitioners with a “one-stop” paper to enhance their understanding of the relationship among EIB, job characteristics and other relevant concepts. Implications for hospitality firms on stimulating the innovative behaviors of employees are also provided. Originality/value - Owing to the particularity and importance of EIB in services, this review summarizes the current knowledge on this concept and its antecedents and provides directions for future research, especially on the relationship between job characteristics and EIB. |
Keywords: | Employee innovative behavior Job characteristics Motivation Services Work engagement Work stress |
Publisher: | Emerald Group Publishing Limited | Journal: | International journal of contemporary hospitality management | ISSN: | 0959-6119 | EISSN: | 1757-1049 | DOI: | 10.1108/IJCHM-04-2015-0214 | Rights: | © Emerald Group Publishing Limited. This AAM is provided for your own personal use only. It may not be used for resale, reprinting, systematic distribution, emailing, or for any other commercial purpose without the permission of the publisher. The following publication Li, M. and Hsu, C.H.C. (2016), "A review of employee innovative behavior in services", International Journal of Contemporary Hospitality Management, Vol. 28 No. 12, pp. 2820-2841 is published by Emerald and is available at https://doi.org/10.1108/IJCHM-04-2015-0214. |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
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Hsu_Review_Employee_Innovative.pdf | Pre-Published version | 1.07 MB | Adobe PDF | View/Open |
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