A comprehensive review of mobile technology use in hospitality and tourism

Abstract

Mobile technology has become a necessity for tourists, both in their daily lives and during their travels. Considering the growing significance of mobile technologies, this study collected and analyzed 92 related articles published in hospitality and tourism journals to examine the state-of-the-art research in this field. The comprehensive review shows that most studies focus on the context of tourism experience and the hotel industry. These studies tend to adopt quantitative research methods and use theories from the field of information system as theoretical foundation. A few research themes are identified from the perspectives of both the suppliers and consumers. An overall disproportionate focus has been given by researchers, with more studies concentrating on consumers than on suppliers. In accordance with the findings of the literature review, a research agenda is proposed to guide future research on mobile technology use in the hospitality and tourism industry. 无论是在日常生活中还是在旅行中，流動科技已经成为旅游者的必需品。考虑到移动技术日益重要的意义，本研究收集并分析了92篇有关旅游和旅游杂志的相关文章，以探讨这一领域的最新研究成果。综合评论表明，大多数研究都集中在旅游体验和酒店业的背景下。这些研究倾向于采用定量研究方法，以信息系统领域的理论为理论基础。从供应商和消费者的角度确定了一些研究主题。研究人员给出了一个总体上不成比例的焦点，更多的研究集中在消费者而不是供应商身上。根据文献综述的结果，本文提出了一项研究议程，以引导今后在旅游和旅游业中使用移动技术的研究。