Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/104732
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dc.contributorSchool of Hotel and Tourism Management-
dc.creatorLi, Hen_US
dc.creatorWang, CRen_US
dc.creatorMeng, Fen_US
dc.creatorZhang, Zen_US
dc.date.accessioned2024-03-05T01:26:00Z-
dc.date.available2024-03-05T01:26:00Z-
dc.identifier.issn0278-4319en_US
dc.identifier.urihttp://hdl.handle.net/10397/104732-
dc.language.isoenen_US
dc.publisherPergamon Pressen_US
dc.rights© 2018 Elsevier Ltd. All rights reserved.en_US
dc.rights© 2018. This manuscript version is made available under the CC-BY-NC-ND 4.0 license https://creativecommons.org/licenses/by-nc-nd/4.0/en_US
dc.rightsThe following publication Li, H., Wang, C. R., Meng, F., & Zhang, Z. (2019). Making restaurant reviews useful and/or enjoyable? The impacts of temporal, explanatory, and sensory cues. International Journal of Hospitality Management, 83, 257-265 is available at https://doi.org/10.1016/j.ijhm.2018.11.002.en_US
dc.subjectExplanatory cuesen_US
dc.subjectReview enjoymenten_US
dc.subjectReview usefulnessen_US
dc.subjectSensory cuesen_US
dc.subjectTemporal cuesen_US
dc.titleMaking restaurant reviews useful and/or enjoyable? The impacts of temporal, explanatory, and sensory cuesen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage257en_US
dc.identifier.epage265en_US
dc.identifier.volume83en_US
dc.identifier.doi10.1016/j.ijhm.2018.11.002en_US
dcterms.abstractThe purpose of this study is to explore the impacts of temporal, explanatory, and sensory cues on customers’ perceived usefulness and enjoyment toward restaurant online reviews. Text mining approach and econometric analysis are used to examine 186,714 online reviews of 300 restaurants collected from Yelp.com. Empirical results show that temporal cues of online restaurant reviews affect review usefulness but not review enjoyment; explanatory cues have an important effect on both review usefulness and review enjoyment; sensory cues show much stronger effects on review enjoyment than on review usefulness. This study contributes to advancing both theoretical and managerial knowledge on online review management of social media platforms.-
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationInternational journal of hospitality management, Oct. 2019, v. 83, p. 257-265en_US
dcterms.isPartOfInternational journal of hospitality managementen_US
dcterms.issued2019-10-
dc.identifier.scopus2-s2.0-85056496512-
dc.identifier.eissn1873-4693en_US
dc.description.validate202312 bckw-
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumberSHTM-0385-
dc.description.fundingSourceOthersen_US
dc.description.fundingTextNational Natural Science Foundation of China; Humanities and Social Science Research Foundation of the Ministry of Education of China; Fok Ying-Tong Education Foundation for Young Teachers in the Higher Education Institutions of Chinaen_US
dc.description.pubStatusPublisheden_US
dc.identifier.OPUS54198445-
dc.description.oaCategoryGreen (AAM)en_US
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