Content validation of the service leadership attitudes scale

Abstract

The notion of service leadership has been proposed to meet the demands of service economies. However, there is no scientific measure of people’s attitudes to service leadership. We thus developed the 132-items Service Leadership Attitudes Scale (SLAS) with an objective to measure individuals’ attitudes and beliefs toward leadership qualities and leadership practices upheld by service leadership model. The current study reports the content validation based on the responses of three judges of experts. Results showed that the items were perceived by the experts to be relevant to, clear, and representative of the construct measured. The development of SLAS has implications for leadership development and education.