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Title: The role of consumers' perceived security, perceived control, interface design features, and conscientiousness in continuous use of mobile payment services
Authors: Zhang, JX 
Yan, LXM 
Song, Y 
Issue Date: 2019
Source: Sustainability, 2 Dec. 2019, v. 11, no. 23, 6843, p. 1-16
Abstract: Mobile payment has played a vital role in transforming traditional payment methods into digital payment methods and has led to changes in consumers' behaviors in economic exchanges. However, there is a lack of knowledge about how perceived security influences are a sustainable use of mobile payment services. In order to examine the impact of perceived security on users' continuous use, especially regarding mobile payment services and factors related to perceived security (i.e., perceived control, interface design features, and conscientiousness), an empirical study was conducted to collect data from 252 participants. Then, the proposed research model was examined using structural equation modelling. The results revealed that the perception of interface design features was influenced by conscientiousness. Perceived security was affected by perceived control, the perception of interface design features, and conscientiousness. Moreover, perceived security was identified to have a strong impact on continuous intention to use mobile payment. The design implications for mobile service providers and designers are presented.
Keywords: Mobile payment
Continuous use
Perceived security
Perceived control
Interface design features
Conscientiousness
Publisher: Molecular Diversity Preservation International (MDPI)
Journal: Sustainability 
EISSN: 2071-1050
DOI: 10.3390/su11236843
Rights: © 2019 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
The following publication Zhang, J.; Luximon, Y.; Song, Y. The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services. Sustainability 2019, 11, 6843, 1-16 is available at https://dx.doi.org/10.3390/su11236843
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