Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/1087
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Title: A coordination-theoretic investigation of the impact of electronic integration on logistics performance
Authors: Lai, KHM 
Wong, CWY 
Cheng, TCE 
Issue Date: Jan-2008
Source: Information and management, Jan. 2008, v. 45, no. 1, p. 10-20
Abstract: Using the Coordination Theory, we explored the impact of electronic integration of intra-organizational and inter-organizational business processes on organizational performance in terms of logistics cost and service improvements. Our work extends knowledge on adoption of information technology (IT) in logistics operations, with a focus on examining the performance implications of electronic integration within and between firms in a supply chain. Data was collected from 227 trading firms in Hong Kong and analyzed to investigate the research issues. Our empirical findings revealed that electronic integration is positively associated with logistics performance in cost but not in service, suggesting that electronic integration is not sufficient for delivering superior logistics services. Theoretical and practical implications of our results are discussed.
Keywords: Electronic integration
Coordination Theory
Logistics service performance
Logistics cost performance
Publisher: Elsevier
Journal: Information and management 
ISSN: 0378-7206
EISSN: 1872-7530
DOI: 10.1016/j.im.2007.05.007
Rights: Information & Management © 2007 Elsevier B.V. The journal web site is located at http://www.sciencedirect.com.
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