Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/95869
Title: | Why and how to use enterprise social media platforms : the employee’s perspective | Authors: | Yee, RWY Miquel-Romero, MJ Cruz-Ros, S |
Issue Date: | Dec-2021 | Source: | Journal of business research, Dec. 2021, v. 137, p. 517-526 | Abstract: | Literature supports the relevance of knowledge sharing in a company. Considering that social media plays an important role in this process, this paper analyzes the antecedents and consequences of the use of enterprise social media platforms according to the employee's perception. Based on the Motivation-Opportunity-Ability framework and using two different methodologies (Partial Least Squares Structural Equation Modeling and fuzzy-set Qualitative Comparative Analysis), we find that three different combinations of motivation, opportunity and ability factors, combined in pairs, promote the use of enterprise social media platforms, leading to knowledge creation and task performance. These findings shed light on how a company can influence the use of enterprise social media platforms for achieving its objectives. | Keywords: | Employee motivation Knowledge creation Knowledge creation Task characteristic Task performance |
Publisher: | Elsevier | Journal: | Journal of business research | ISSN: | 0148-2963 | EISSN: | 1873-7978 | DOI: | 10.1016/j.jbusres.2021.08.057 |
Appears in Collections: | Journal/Magazine Article |
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