Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/93998
DC Field | Value | Language |
---|---|---|
dc.contributor | School of Hotel and Tourism Management | en_US |
dc.creator | Belarmino, A | en_US |
dc.creator | Koh, Y | en_US |
dc.creator | Shin, HH | en_US |
dc.date.accessioned | 2022-08-11T01:06:20Z | - |
dc.date.available | 2022-08-11T01:06:20Z | - |
dc.identifier.issn | 1862-8516 | en_US |
dc.identifier.uri | http://hdl.handle.net/10397/93998 | - |
dc.language.iso | en | en_US |
dc.publisher | Springer | en_US |
dc.rights | © The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature 2022 | en_US |
dc.rights | This version of the article has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use (https://www.springernature.com/gp/open-research/policies/accepted-manuscript-terms), but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/10.1007/s11628-021-00477-2. | en_US |
dc.subject | Brand extensions | en_US |
dc.subject | Full-service | en_US |
dc.subject | Segmentation theory | en_US |
dc.subject | Select-service | en_US |
dc.subject | User-generated content | en_US |
dc.title | Blurred lines : comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.spage | 721 | en_US |
dc.identifier.epage | 742 | en_US |
dc.identifier.volume | 16 | en_US |
dc.identifier.issue | 3 | en_US |
dc.identifier.doi | 10.1007/s11628-021-00477-2 | en_US |
dcterms.abstract | The relatively low cost to build select-service hotels coupled with increased competition in this segment has led to innovations that may have blurred the lines between full-service and select-service hotels. This study compares consumer perceptions of select-service and full-service hotels by comparing the best available rates and consumer-generated reviews from two sets of full-service and select-service hotels from Intercontinental Hotel Group and Hilton. This study found that brand, not segment, affected room rate while select-service hotels had significantly higher star-ratings than full-service hotels. For revenue managers, this study indicates that consumers are willing-to-pay a premium for hotels in certain brands. | en_US |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | Service business, Sept 2022, v. 16, no. 3, p. 721-742 | en_US |
dcterms.isPartOf | Service business | en_US |
dcterms.issued | 2022-09 | - |
dc.identifier.scopus | 2-s2.0-85124708465 | - |
dc.identifier.eissn | 1862-8508 | en_US |
dc.description.validate | 202208 bcrc | en_US |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | a1483 | - |
dc.identifier.SubFormID | 45123 | - |
dc.description.fundingSource | Self-funded | en_US |
dc.description.pubStatus | Published | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Belarmino_Blurred_Room_Rates.pdf | Pre-Published version | 1.41 MB | Adobe PDF | View/Open |
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