The Service Leadership Behavior Scale : norms and personal correlates

Abstract

The shift from industrial society to service society calls for effective service leaders who can unite and motive people to work together effectively. However, valid scales assessing important leadership qualities required by service economy are rare. To fill this gap, three scales were developed based on the Service Leadership Theory to measure leadership qualities. The current study presents findings on the norms and personal correlates of the Service Leadership Behavior Scale using data collected from an online questionnaire administered to 4,486 students from eight University Grants Committee (UGC) funded universities in Hong Kong. As significant gender differences were found, two norms were developed separately for female and male participants. No significant influence of age on leadership behaviors was noted. For other personal correlates, students' grade point average (GPA), experience in leadership training, and experience of being a leader were associated with the leadership behavior scores, though the effect size was small. Limitations and implications of the present findings are discussed.