Development of the attitude to Service Leadership Scale in Hong Kong

Abstract

Attitude is an important component of leadership qualities. Leaders who believe in the potential of the followers would allow more room for followers to make decisions. Leaders who believe in the importance of moral character would uphold moral principles in their work. With the gradual decline of manufacturing industries and the rise of service industries, there is a need to nurture leaders who can effectively lead in the challenging environment of service economies. In particular, fostering positive attitudes is an important task to be achieved. Unfortunately, measures of service leadership qualities are almost non-existent in the scientific leadership literature. In this paper, the theory and concepts surrounding attitudes towards Service Leadership are outlined. The different steps underlying the development of the Service Leadership Attitude Scale are also described, including literature review, item development, initial validation and main survey.