Impact of service-dominant orientation on the innovation performance of technology firms : roles of knowledge sharing and relationship learning

Abstract

Although the adoption of service-dominant logic contributes to the innovativeness of organizations, the relationship between service-dominant logic and innovation performance has seldom been empirically investigated. To fill this literature gap, this study used relationship learning theory to examine the effects of service-dominant orientation (SDO), knowledge sharing, and external network on innovation performance through the mediation of relationship learning in technology firms. The proposed model was tested through a field study conducted in Hong Kong Science and Technology Parks Corporation. Data from 82 technology firms were used to test the research model. The results showed that relationship learning mediates the relationships of SDO to innovation performance, knowledge sharing to innovation performance, and external network to innovation performance. The mediation effect confirms that service-dominant orientated firms have high innovation performance because of the learning from their partner relationships. This research explains that managing the learning from providing services positively influencing innovation of the firm.