Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/93335
DC Field | Value | Language |
---|---|---|
dc.contributor | School of Hotel and Tourism Management | en_US |
dc.creator | Volchek, K | en_US |
dc.creator | Law, R | en_US |
dc.creator | Buhalis, D | en_US |
dc.creator | Song, H | en_US |
dc.date.accessioned | 2022-06-20T02:02:28Z | - |
dc.date.available | 2022-06-20T02:02:28Z | - |
dc.identifier.uri | http://hdl.handle.net/10397/93335 | - |
dc.language.iso | en | en_US |
dc.publisher | Texas A&M University, Dept. of Recreation, Park and Tourism Sciences | en_US |
dc.rights | The following publication Volchek, K., Law, R., Buhalis, D., & Song, H. (2020). Exploring ways to improve personalisation: the influence of tourist context on service perception. E-review of Tourism Research, 17(5), 737-752 is available at: https://journals.tdl.org/ertr/index.php/ertr/article/view/557 | en_US |
dc.subject | Personalisation | en_US |
dc.subject | Information service | en_US |
dc.subject | Travel context | en_US |
dc.subject | Multi-group analysis | en_US |
dc.title | Exploring ways to improve personalisation : the influence of tourist context on service perception | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.spage | 737 | en_US |
dc.identifier.epage | 752 | en_US |
dc.identifier.volume | 17 | en_US |
dc.identifier.issue | 5 | en_US |
dcterms.abstract | The heterogeneity and dynamic nature of tourist needs requires an advanced understanding of their context. This study aims to investigate the effects of observable factors of internal and external contexts on tourist perceptions towards personalised information services performance. An exploratory approach is used to test measurement invariance and the moderating effects of personal, travel, technical and social parameters of the tourist context, when applicable. The findings demonstrate that contextual factors motivate tourists to attribute different meanings to the parameters of the service, that have already been personalised for them. Individually developed personalisation design solutions are required for each travel context. | en_US |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | e-Review of tourism research, 1 Jan. 2020, v. 17, no. 5, p. 737-752 | en_US |
dcterms.isPartOf | e-Review of tourism research | en_US |
dcterms.issued | 2020-01-01 | - |
dc.identifier.eissn | 1941-5842 | en_US |
dc.description.validate | 202206 bckw | en_US |
dc.description.oa | Version of Record | en_US |
dc.identifier.FolderNumber | SHTM-0291 | - |
dc.description.fundingSource | Self-funded | en_US |
dc.description.pubStatus | Published | en_US |
dc.identifier.OPUS | 15852920 | - |
dc.description.oaCategory | VoR allowed | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
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557-Article Text-1604-1-10-20200128.pdf | 467.03 kB | Adobe PDF | View/Open |
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