Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/93330
DC Field | Value | Language |
---|---|---|
dc.contributor | School of Hotel and Tourism Management | en_US |
dc.creator | Shin, S | en_US |
dc.creator | Nicolau, JL | en_US |
dc.date.accessioned | 2022-06-15T03:49:30Z | - |
dc.date.available | 2022-06-15T03:49:30Z | - |
dc.identifier.issn | 0261-5177 | en_US |
dc.identifier.uri | http://hdl.handle.net/10397/93330 | - |
dc.language.iso | en | en_US |
dc.publisher | Pergamon Press | en_US |
dc.subject | Wine tourism | en_US |
dc.subject | Satisfaction | en_US |
dc.subject | Sentiment scores | en_US |
dc.subject | Attributes | en_US |
dc.subject | Online reviews | en_US |
dc.title | Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.volume | 91 | en_US |
dc.identifier.doi | 10.1016/j.tourman.2022.104528 | en_US |
dcterms.abstract | This study analyzes the satisfiers and dissatisfiers of wineries to identify potential asymmetric relationships between winery attributes and visitor satisfaction. By using aspect extraction and a regression approach, a sample of 9,376 reviews corresponding to 524 wineries in Spain, from February 2010 to April 2021, is examined; the main results being that asymmetric effects are found for different attributes. Among the identified six attributes, three (“Wine-related,” “Overall experience,” and “Staff service”) were identified as satisfiers and one (“Cost”) as a dissatisfier. An important theoretical contribution is the non-linear nature of the two- and three-factor theories on customer satisfaction in a winery context. | en_US |
dcterms.accessRights | embargoed access | en_US |
dcterms.bibliographicCitation | Tourism management, Aug. 2022, v. 91, 104528 | en_US |
dcterms.isPartOf | Tourism management | en_US |
dcterms.issued | 2022-08 | - |
dc.identifier.isi | WOS:000791796000008 | - |
dc.identifier.scopus | 2-s2.0-85126841748 | - |
dc.identifier.eissn | 1879-3193 | en_US |
dc.identifier.artn | 104528 | en_US |
dc.description.validate | 202206 bckw | en_US |
dc.description.oa | Not applicable | en_US |
dc.identifier.FolderNumber | a1478 | - |
dc.identifier.SubFormID | 45261 | - |
dc.description.fundingSource | Self-funded | en_US |
dc.description.pubStatus | Published | en_US |
dc.date.embargo | 2025-08-31 | en_US |
Appears in Collections: | Journal/Magazine Article |
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