Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/93218
Title: | Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value | Authors: | Tsai, H Fong, LHN |
Issue Date: | 2021 | Source: | Journal of travel & tourism marketing, 2021, v. 38, no. 5, p. 478-490 | Abstract: | This study assesses the relationship between casino-induced satisfaction of needs and casino customer loyalty, and explores the moderating role of gaming attitude, subjective norms, perceived behavioral control, perceived gaming value, and perceived personal luck in this relationship. With 425 valid responses collected from Macau casino goers, the results indicate that casinos can enhance customer loyalty by satisfying their customers’ inner needs, including their self-actualization, esteem, belonging, safety and security, and physiological needs. In strengthening the relationship between casino-induced satisfaction of needs and customer loyalty, casinos should pay special attention to subjective norms and perceived gaming value. | Keywords: | Casino gaming Customer loyalty Perceived gaming value Satisfaction of needs Subjective norms |
Publisher: | Routledge, Taylor & Francis Group | Journal: | Journal of travel & tourism marketing | ISSN: | 1054-8408 | EISSN: | 1540-7306 | DOI: | 10.1080/10548408.2021.1952147 | Rights: | © 2021 Informa UK Limited, trading as Taylor & Francis Group This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Travel and Tourism Marketing on 08 Jul 2021 (published |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Tsai_Casino-Induced_Satisfaction_Needs.pdf | Pre-Published version | 425.62 kB | Adobe PDF | View/Open |
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