Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/92400
DC Field | Value | Language |
---|---|---|
dc.contributor | Department of Chinese and Bilingual Studies | en_US |
dc.creator | Ngai, CSB | en_US |
dc.creator | Jin, Y | en_US |
dc.date.accessioned | 2022-03-29T04:26:00Z | - |
dc.date.available | 2022-03-29T04:26:00Z | - |
dc.identifier.issn | 1050-6519 | en_US |
dc.identifier.uri | http://hdl.handle.net/10397/92400 | - |
dc.language.iso | en | en_US |
dc.publisher | SAGE Publications | en_US |
dc.rights | This is the accepted version of the publication Ngai CSB, Jin Y. The Effectiveness of Crisis Communication Strategies on Sina Weibo in Relation to Chinese Publics’ Acceptance of These Strategies. Journal of Business and Technical Communication. 2016;30(4):451-494. Copyright © 2016 (The Author(s)). DOI:10.1177/2F1050651916651907. | en_US |
dc.subject | Crisis communication strategy | en_US |
dc.subject | Social media | en_US |
dc.subject | Sina weibo | en_US |
dc.subject | Asiana Airlines | en_US |
dc.subject | Chinese public | en_US |
dc.subject | Chinese stakeholders | en_US |
dc.title | The effectiveness of crisis communication strategies on Sina Weibo in relation to Chinese publics’ acceptance of these strategies | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.spage | 451 | en_US |
dc.identifier.epage | 494 | en_US |
dc.identifier.volume | 30 | en_US |
dc.identifier.issue | 4 | en_US |
dc.identifier.doi | 10.1177/1050651916651907 | en_US |
dcterms.abstract | With their timely, interactive nature and wide public access, social media have provided a new platform that empowers stakeholders and corporations to interact in crisis communication. This study investigates crisis communication strategies and stakeholders’ emotions in response to a real corporate crisis—the crash of Asiana Airlines Flight 214—in order to enhance our understanding of socially mediated crisis communication. The authors examine 8,530 responses from Chinese stakeholders to crisis communication on the Chinese microblogging Web site Sina Weibo. Their findings suggest that the integrated use of accommodative and defensive communication strategies in the early stage of postcrisis communication prevented escalation of the crisis. | en_US |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | Journal of business and technical communication, Oct. 2016, v. 30, no. 4, p. 451-494 | en_US |
dcterms.isPartOf | Journal of business and technical communication | en_US |
dcterms.issued | 2016-10 | - |
dc.identifier.scopus | 2-s2.0-84986212969 | - |
dc.identifier.eissn | 1552-4574 | en_US |
dc.description.validate | 202203 bckw | en_US |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | a1231, CBS-0372 | en_US |
dc.identifier.SubFormID | 44295 | - |
dc.description.fundingSource | Others | en_US |
dc.description.fundingText | PolyU (UGC) (project no. UC65) | en_US |
dc.description.pubStatus | Published | en_US |
dc.identifier.OPUS | 6676313 | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
44295_JBTC_2016_accepted.pdf | Pre-Published version | 1.42 MB | Adobe PDF | View/Open |
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