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http://hdl.handle.net/10397/87707
Title: | Crisis coordination and the role of social media in response to COVID-19 in Wuhan, China | Authors: | Li, Y Chandra, Y Kapucu, N |
Issue Date: | 1-Aug-2020 | Source: | American review of public administration, 1 Aug., 2020, v. 50, no. 6-7, p. 698-705 | Abstract: | The commentary addresses the government’s role in mitigating information asymmetry problems during pandemic crisis response. We use the outbreak of COVID-19 in Wuhan, China, as a case to show the use of social media as a key mechanism in shaping the actions of the central government in its coordination with the local governments during the pandemic response. The Chinese government effectively collaborated with a social media platform to not only create a dedicated channel to allow citizens to post information about the pandemic to accelerate the speed of relief but also mobilize citizens and nonprofit organizations to support government response and recovery efforts. This suggests that social media can provide a venue for the government to not only tackle the information overload but also mitigate the friction among levels of governments. | Keywords: | Crisis coordination Social media COVID-19 Information asymmetry |
Publisher: | SAGE Publications | Journal: | American review of public administration | ISSN: | 0275-0740 | EISSN: | 1552-3357 | DOI: | 10.1177/0275074020942105 | Rights: | This is the accepted version of the publication Li, Y., Chandra, Y., & Kapucu, N., Crisis Coordination and the Role of Social Media in Response to COVID-19 in Wuhan, China, The American Review of Public Administration (Volume 50 and Issue 6-7) pp. 698–705. Copyright © 2020 (The Author(s)). DOI: 10.1177/0275074020942105. |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
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ARPA_COVID-19_commentary_(FINAL).pdf | Pre-Published version | 1.46 MB | Adobe PDF | View/Open |
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