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Title: The impacts of customers' delay-risk sensitivities on a queue with balking
Authors: Guo, P 
Zipkin, P
Issue Date: Jul-2009
Publisher: Cambridge University Press
Source: Probability in the engineering and informational sciences, July 2009, v. 23, no. 3, p. 409-432 How to cite?
Journal: Probability in the engineering and informational sciences 
Abstract: Congestion and its uncertainty are big factors affecting customers’ decision to join a queue or balk. In a queueing system, congestion itself is resulted from the aggregate joining behavior of other customers. Therefore, the property of the whole group of arriving customers affects the equilibrium behavior of the queue. In this paper, we assume each individual customer has a utility function which includes a basic cost function, common to all customers, and a customer-specific weight measuring sensitivity to delay. We investigate the impacts on the average customer utility and the throughput of the queueing system of different cost functions and weight distributions. Specifically, we compare systems where these parameters are related by various stochastic orders, under different information scenarios. We also explore the relationship between customer characteristics and the value of information.
ISSN: 0269-9648 (print)
1469-8951 (EISSN)
DOI: 10.1017/S0269964809000254
Rights: © 2009 Cambridge University Press
The following article "Pengfei Guo and Paul Zipkin (2009). THE IMPACTS OF CUSTOMERS’ DELAY-RISK SENSITIVITIES ON A QUEUE WITH BALKING. Probability in the Engineering and Informational Sciences, 23, pp 409-432. doi:10.1017/S0269964809000254." is available at
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