Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/76240
DC Field | Value | Language |
---|---|---|
dc.contributor | School of Hotel and Tourism Management | en_US |
dc.creator | Lee, JS | en_US |
dc.creator | Choi, Y | en_US |
dc.creator | Chiang, CH | en_US |
dc.date.accessioned | 2018-05-10T02:55:37Z | - |
dc.date.available | 2018-05-10T02:55:37Z | - |
dc.identifier.issn | 0278-4319 | en_US |
dc.identifier.uri | http://hdl.handle.net/10397/76240 | - |
dc.language.iso | en | en_US |
dc.publisher | Pergamon Press | en_US |
dc.rights | © 2017 Elsevier Ltd. All rights reserved. | en_US |
dc.rights | © 2017. This manuscript version is made available under the CC-BY-NC-ND 4.0 license https://creativecommons.org/licenses/by-nc-nd/4.0/ | en_US |
dc.rights | The following publication Lee, J. S., Choi, Y., & Chiang, C. H. (2017). Exploring the dynamic effect of multi-quality attributes on overall satisfaction: The case of incentive events. International Journal of Hospitality Management, 64, 51-61 is available at https://doi.org/10.1016/j.ijhm.2017.04.003 | en_US |
dc.subject | Asymmetry | en_US |
dc.subject | Incentive event | en_US |
dc.subject | Quality attributes | en_US |
dc.subject | Satisfaction | en_US |
dc.title | Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.spage | 51 | en_US |
dc.identifier.epage | 61 | en_US |
dc.identifier.volume | 64 | en_US |
dc.identifier.doi | 10.1016/j.ijhm.2017.04.003 | en_US |
dcterms.abstract | The extant incentive event studies are geared toward clarifying the general aspects of the incentive travel industry using qualitative and descriptive methods, while in-depth empirical research is overlooked, especially in the area of quality and satisfaction. This study investigates the dynamics (asymmetry) of multi-quality attributes towards satisfaction from the perspective of mainland China incentive travelers by (1) identifying quality attributes as frustrators, dissatisfiers, hybrids, satisfiers, and delighters, (2) prioritizing attributes for the purpose of effective satisfaction management, and (3) presenting theoretical and managerial contributions to the incentive travel literature. | en_US |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | International journal of hospitality management, July 2017, v. 64, p. 51-61 | en_US |
dcterms.isPartOf | International journal of hospitality management | en_US |
dcterms.issued | 2017-07 | - |
dc.identifier.isi | WOS:000404319200006 | - |
dc.identifier.eissn | 1873-4693 | en_US |
dc.identifier.rosgroupid | 2017000181 | - |
dc.description.ros | 2017-2018 > Academic research: refereed > Publication in refereed journal | en_US |
dc.description.validate | 201805 bcrc | en_US |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | SHTM-0748 | - |
dc.description.fundingSource | Self-funded | en_US |
dc.description.pubStatus | Published | en_US |
dc.identifier.OPUS | 6743005 | - |
dc.description.oaCategory | Green (AAM) | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Lee_Exploring_Dynamic_Effect.pdf | Pre-Published version | 1.03 MB | Adobe PDF | View/Open |
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