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Title: Motivational differences across post-acceptance information system usage behaviors : an investigation in the business intelligence systems context
Authors: Li, X
Hsieh, JJPA
Rai, A
Keywords: Post-acceptance stage
Post-acceptance behaviors
Routine use
Innovative use
Motivation theory
Intrinsic motivation
Business intelligence systems
Issue Date: Sep-2013
Publisher: Institute for Operations Research and the Management Sciences
Source: Information systems research, Sept 2013, v. 24, no. 3, p. 659-682 How to cite?
Journal: Information systems research 
Abstract: We identify two post-acceptance information system (IS) usage behaviors related to how employees leverage implemented systems. Routine use (RTN) refers to employees' using IS in a routine and standardized manner to support their work, and innovative use (INV) describes employees' discovering new ways to use IS to support their work. We use motivation theory as the overarching perspective to explain RTN and INV and appropriate the rich intrinsic motivation (RIM) concept from social psychology to propose a conceptualization of RIM toward IS use, which includes intrinsic motivation toward accomplishment (IMap), intrinsic motivation to know (IMkw), and intrinsic motivation to experience stimulation (IMst). We also consider the influence of perceived usefulness (PU)—a representative surrogate construct of extrinsic motivation toward IS use—on RTN and INV. We theorize the relative impacts of the RIM constructs and PU on RTN and INV and the role of personal innovativeness with IT (PIIT) in moderating the RIM constructs' influences on INV. Based on data from 193 employees using a business intelligence system at one of the largest telecom service companies in China, we found (1) PU had a stronger impact on RTN than the RIM constructs, (2) IMkw and IMst each had a stronger impact on INV than either PU or IMap, and (3) PIIT positively moderated the impact of each RIM construct on INV. Our findings provide insights on managing RTN and INV in the post-acceptance stage.
ISSN: 1047-7047
EISSN: 1526-5536
DOI: 10.1287/isre.1120.0456
Rights: © 2013, INFORMS. Reproduced with permission of the publisher.
NOTICE: this is the author’s version of a work that was accepted for publication in Information systems research. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Information systems research , vol. 24, no. 3 (Sep 2013), DOI: 10.1287/isre.1120.0456
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