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|Title:||Management of client requirements for design and build projects in the construction industry of Hong Kong||Authors:||Yu, ATW
Design and development
|Issue Date:||2010||Publisher:||Emerald Group Publishing Limited||Source:||Facilities, 2010, v. 28, no. 13/14, p. 657-672 How to cite?||Journal:||Facilities||Abstract:||Purpose – This paper aims to investigate the prevailing practice of managing client requirements for design and build (D&B) construction projects in Hong Kong. It attempts to evaluate the limitations and addresses the need for a practical framework for facilitating the implementation of client requirements management within the industry.
Design/methodology/approach – Two research instruments were used in this paper: semi-structured interviews and case studies.
Findings – The study revealed that the limitations of the current practice included the lack of a comprehensive client's project brief, inadequate involvement of client in the briefing process, the lack of impartial agents, the controversy caused by the uncertain legal status of end-users and the improper timing of raising requirements by key project stakeholders. Recommendations are given that an inclusive project brief is necessary in clarifying the goals and covering all-rounded perspectives. A practical framework is needed to improve the client requirements management practice within the construction industry.
Research limitations/implications – The D&B procurement system adopted in Hong Kong actually exists in various forms within the construction industry, which differ from the prototype that has long been recognized. Therefore, a more detailed study into D&B projects covering a broader area is necessary in the future.
Originality/value – Little research work has been undertaken on the study of client requirements management, especially for D&B construction projects. This paper has improved the comprehension of the nature of client requirements and has provided valuable insights into the prevailing problems associated with the management of client requirements.
|URI:||http://hdl.handle.net/10397/6717||ISSN:||0263-2772||EISSN:||1758-7131||DOI:||10.1108/02632771011083694||Rights:||© Emerald Group Publishing Limited
This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here (http://repository.lib.polyu.edu.hk/). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
The published version is available at http://dx.doi.org/10.1108/02632771011083694
|Appears in Collections:||Journal/Magazine Article|
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