Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/4619
Title: Work-family balance as a potential strategic advantage : a hotel general manager perspective
Authors: Xiao, Q 
O'Neill, JW
Keywords: Perceived strategic issues
Hotel culture
Work—family balance
Human resources management
Issue Date: Nov-2010
Publisher: SAGE Publications
Source: Journal of hospitality and tourism research, Nov. 2010, v. 34, no. 4, p. 415-439 How to cite?
Journal: Journal of hospitality and tourism research 
Abstract: This qualitative study is an exploratory attempt to investigate hotel general managers’ (GMs) perceived work—family balance/interface issues from a strategic perspective. Based on 49 in-person, in-depth, in-office, interviews with full-service hotel GMs, the authors identify current strategic issue perceptions (SIPs) of hotel GMs and explore potential relationships between these SIPs and work—family issues in the hotel industry. Findings suggest that work—family issues, including workplace flexibility, turnover, knowledge management, and career advancement are influenced by hotel culture and the GM’s management style; and when human resources are perceived as a competitive advantage by the hotel GMs, the work—family issues are indeed related to the hotel GM’s perceived strategic issues.
URI: http://hdl.handle.net/10397/4619
ISSN: 1096-3480
EISSN: 1557-7554
DOI: 10.1177/1096348009350645
Rights: © 2010 International Council on Hotel, Restaurant and Institutional Education
Appears in Collections:Journal/Magazine Article

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