Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/29877
Title: The impact of contextual factors on the efficacy of ISO 9000 adoption
Authors: Lo, CKY 
Wiengarten, F
Humphreys, P
Yeung, ACL 
Cheng, TCE 
Keywords: Contextual factors
Financial performance
Hierarchical linear modeling
ISO 9000
Issue Date: 2013
Publisher: Elsevier
Source: Journal of operations management, 2013, v. 31, no. 5, p. 229-235 How to cite?
Journal: Journal of operations management 
Abstract: This study investigates the importance of contextual factors on the efficacy of ISO 9000 adoption. We explore the role of various contextual factors at the firm-level (i.e., technology intensity, labor productivity, and labor intensity) and industry-level (i.e., industry efficiency level, industry competitiveness, industry sales growth, and industry ISO 9000 adoption level) that potentially impact the efficacy of ISO 9000 adoption. We carry out a hierarchical linear modeling (HLM) analysis based on objective financial data from 438 U.S. manufacturing firms. The results show that firms with low technology intensity, low labor productivity and high labor intensity reap more benefit from ISO 9000 adoption. Firms in industries with low efficiency levels, high competition, high sales growth and low ISO 9000 adoption levels also obtain more benefit from the adoption. Our research provides supporting evidence for the context-dependent proposition of ISO 9000 adoption. Given the significant costs and resources involved, it is crucial for operations managers to assess to what extent ISO 9000 might benefit their performance before embarking on the implementation process.
URI: http://hdl.handle.net/10397/29877
ISSN: 0272-6963
DOI: 10.1016/j.jom.2013.04.002
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