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http://hdl.handle.net/10397/21771
Title: | Performance measurement for teaching hotels : a hierarchical system incorporating facilities management | Authors: | Lai, JHK Choi, ECK |
Issue Date: | Jun-2015 | Source: | Journal of hospitality, leisure, sport & tourism education, Jun. 2015, v. 16, p. 48-58 | Abstract: | Intended to establish a performance measurement system (PMS) for teaching hotels, a study was conducted involving face-to-face interviews with the senior management of a typical teaching hotel. Key performance indicators (KPIs), grouped into four dimensions - education support, brand enhancement, financial performance and facilities performance, were shortlisted to form a performance measurement hierarchy. Using an analytic hierarchy process (AHP), the intended PMS was developed. Instead of financial performance, education support was the most important dimension, followed by facilities performance. The PMS, which is a pilot of its kind, may be used for other teaching hotels. | Keywords: | Analytic hierarchy process Facilities management Hospitality education Key performance indicator Performance measurement Teaching hotel |
Publisher: | Elsevier | Journal: | Journal of hospitality, leisure, sport & tourism education | EISSN: | 1473-8376 | DOI: | 10.1016/j.jhlste.2015.02.002 | Rights: | © 2015 Elsevier Ltd. All rights reserved. © 2015. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/ |
Appears in Collections: | Journal/Magazine Article |
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37-Main_2Feb2015.pdf | Pre-Published version | 979.08 kB | Adobe PDF | View/Open |
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