Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/21771
Title: Performance measurement for teaching hotels : a hierarchical system incorporating facilities management
Authors: Lai, JHK 
Choi, ECK
Keywords: Analytic hierarchy process
Facilities management
Hospitality education
Key performance indicator
Performance measurement
Teaching hotel
Issue Date: 2015
Publisher: Elsevier
Source: Journal of hospitality, leisure, sport & tourism education, 2015, v. 16, p. 48-58 How to cite?
Journal: Journal of hospitality, leisure, sport & tourism education 
Abstract: Intended to establish a performance measurement system (PMS) for teaching hotels, a study was conducted involving face-to-face interviews with the senior management of a typical teaching hotel. Key performance indicators (KPIs), grouped into four dimensions - education support, brand enhancement, financial performance and facilities performance, were shortlisted to form a performance measurement hierarchy. Using an analytic hierarchy process (AHP), the intended PMS was developed. Instead of financial performance, education support was the most important dimension, followed by facilities performance. The PMS, which is a pilot of its kind, may be used for other teaching hotels.
URI: http://hdl.handle.net/10397/21771
EISSN: 1473-8376
DOI: 10.1016/j.jhlste.2015.02.002
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