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Title: Development of an RFID-based traceability system : experiences and lessons learned from an aircraft engineering company
Authors: Ngai, WTE 
Cheng, TCE 
Lai, KHM 
Chai, PYF
Choi, YS
Sin, RKY
Keywords: Radio Frequency Identification (RFID)
Traceability system
Case study
Critical success factors
Issue Date: Sep-2007
Publisher: Wiley-Blackwell
Source: Production and operations management, September/October, 2007, v. 16, no. 5, p. 554–568 How to cite?
Journal: Production and operations management 
Abstract: This paper presents a case study of the research and development of an RFID-based traceability system in an aircraft engineering company in Hong Kong. We report the system design and implementation, and discuss our experiences and lessons learned. The aim of the RFID system is to effectively support the tracking and tracing of aeroplane repairable items in the company. The study reveals eight critical success factors for the successful implementation of RFID systems, namely, create strong internal and external motivation for improvement, stir up desire to keep abreast of the latest technology for global competitiveness, strive for cross organizational implementation, avoid major process changes/limit process changes, start with a small RFID project scope, facilitate equipment vendor's investment, use cost-effectiveness reusable tags, and transfer RFID skills and knowledge from university to industry. We also summarize 13 lessons learned, including three lessons concerning RFID implementation at strategic level, six lessons at management level, and four lessons at operational level resulting from carrying out this project. Given the contextual details of the study, the lessons learned can help other firms to better anticipate the hurdles they will experience, and make them aware of the possible ways to cope with such difficulties before embarking on the journey of RFID implementation.
ISSN: 1059-1478
EISSN: 1937-5956
DOI: 10.1111/j.1937-5956.2007.tb00280.x
Rights: Production and Operations Management © 2007 Production and Operations Management Society. The journal web page is located
This article is archived in this repository with the permission from the copyright holder.
For making republishing, posting on websites, or distributing electronically, contact POMS for permission.
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