Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/1226
Title: Development of a web-based system for supporting sales in a mineral water manufacturing firm : a case study
Authors: Ngai, WTE 
Cheng, TCE 
Lee, CMY
Keywords: Web-based workflow system
Business process re-engineering
Mineral water manufacturer
Issue Date: 11-Feb-2003
Publisher: Elsevier
Source: International journal of production economics, 11 Feb. 2003, v. 83, no. 2, p. 153-167 How to cite?
Journal: International journal of production economics 
Abstract: In this paper, we present the findings of a case study of the development of a Web-based workflow system in a mineral water manufacturing firm for supporting sales management. The system aims at providing assistance in (i) performing efficient dissemination and management of information and sales documents, (ii) ordering and delivering mineral water, and (iii) improving the control processes. A framework for the development of Web-based workflow systems is proposed. The framework is examined and explained in the context of the case study. Finally, the case study illustrates and highlights the benefits and advantages of the system, which provides better support to teamwork as a result of better communication and monitoring, and which reduces sales cycle times.
URI: http://hdl.handle.net/10397/1226
ISSN: 0925-5273
DOI: 10.1016/S0925-5273(02)00324-9
Rights: International Journal of Production Economics © 2002 Elsevier Science B.V. The journal web site is located at http://www.sciencedirect.com.
Appears in Collections:Journal/Magazine Article

Files in This Item:
File Description SizeFormat 
IJPE_revised_2002v1_PolyU_Libra.pdfPre-published version85.59 kBAdobe PDFView/Open
Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

10
Last Week
0
Last month
1
Citations as of Jun 2, 2016

WEB OF SCIENCETM
Citations

8
Last Week
0
Last month
0
Citations as of Jul 30, 2016

Page view(s)

656
Last Week
5
Last month
Checked on Jul 24, 2016

Download(s)

677
Checked on Jul 24, 2016

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.