Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/1149
Title: Critical success factors of web-based supply-chain management systems : an exploratory study
Authors: Ngai, WTE 
Cheng, TCE 
Ho, SSM
Keywords: Web-based supply chain management systems
Critical success factors
Exploratory factor analysis
Issue Date: Sep-2004
Publisher: Taylor & Francis
Source: Production planning & control, Sept. 2004, v. 15, no. 6, p. 622-630 How to cite?
Journal: Production planning & control 
Abstract: This paper reports the results of a survey on the critical success factors (CSFs) of web-based supply-chain management systems (WSCMS). An empirical study was conducted and an exploratory factor analysis of the survey data revealed five major dimensions of the CSFs for WSCMS implementation, namely (1) communication, (2) top management commitment, (3) data security, (4) training and education, and (5) hardware and software reliability. The findings of the results provide insights for companies using or planning to use WSCMS.
URI: http://hdl.handle.net/10397/1149
ISSN: 0953–7287 (print)
1366–5871 (online)
DOI: 10.1080/09537280412331283928
Rights: © 2004 Taylor & Francis Ltd.
This is an electronic version of an article published in E.W.T. Ngai, T.C.E. Cheng and S.S.M. Ho (2004), Production Planning & Control, 15(6), 622-630. Production Planning & Control is available online at: http://www.informaworld.com, the open URL of the article: http://www.informaworld.com/openurl?genre=article&issn=1366-5871&volume=15&issue=6&spage=622.
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