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Title: Supply chain performance in transport logistics: An assessment by service providers
Authors: Lai, KHM 
Cheng, TCE 
Issue Date: Sep-2003
Source: International journal of logistics : research and applications, 1 Sept. 2003, v. 6, no. 3, p. 151-164
Abstract: This study presents an assessment of supply chain performance (SCP) in transport logistics by service providers in the transport logistics industry in Hong Kong. The industry is broadly defined as encompassing firms involved in the business of serving the physical flows of goods from a point of origin, i.e. shippers, to a point of destination, i.e. consignees, in a supply chain. These firms include those in sea transport, freight forwarding, air transport and third-party logistics services. A cross-sectional survey was conducted with firms in the industry to evaluate their perceived SCP in transport logistics and the attached importance from both cost and service perspectives. The study findings provide managerial insights for firms in the industry to understand their SCP in transport logistics and benchmark areas for performance improvement.
Keywords: Transport logistics industry
Supply chain
Importance-performance analysis
Performance measurement
Publisher: Taylor & Francis
Journal: International journal of logistics : research and applications 
ISSN: 1367-5567
EISSN: 1469-848X
DOI: 10.1080/367556031000123115
Rights: © 2003 Taylor & Francis Ltd.
This is an electronic version of an article published in K.H. Lai and T.C.E. Cheng(2003), International Journal of Logistics Research and Applications, 6(3), 151-164. International Journal of Logistics Research and Applications is available online at:, the open URL of the article:
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