The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance

Abstract

Drawing upon the effort-recovery model and conservation of resources theory, we examine the mechanisms through which recovery experiences influence hotel workers’ subjective well-being, organizational citizenship behavior, and task performance. Following this, we conducted semi-structured interviews to delve deeper into the results obtained from structural equation modeling. Results show that employees’ relaxation and mastery over recovery experiences positively and significantly affected their subjective well-being, organizational citizenship behavior, and task performance. No significant relationship was found among psychological detachment, subjective well-being, and task performance, or between control and organizational citizenship behavior. Despite this, organizational citizenship behavior played a mediating role between the three dimensions of recovery experiences and task performance. Theoretical and practical implications are provided.