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Title: An empirical taxonomy for logistics service providers
Authors: Lai, KHM 
Cheng, TCE 
Yeung, ACL 
Keywords: Logistics services
Cluster analysis
Market segments
Issue Date: Sep-2004
Publisher: Palgrave Macmillan
Source: Maritime economics & logistics, Sept. 2004, v. 6, no. 3, p. 199–219 How to cite?
Journal: Maritime economics & logistics 
Abstract: The paper investigates the existence of different types of logistics service providers (LSPs) and the relationship of type with service performance. A cluster analysis of survey data from 221 LSPs resulted in the identification of four types of LSPs. A taxonomy was developed that reveals that LSPs are at various stages of development in terms of service capability. The taxonomy highlights the service strategies of different LSP types and their performance implications. In addition, the taxonomy provides insights into the characteristics of different types of LSPs, which underpin different market segments of the logistics service business. Discussions of the use of the taxonomy, to improve LSP service capability and performance, are provided.
ISSN: 1479-2931
1479-294x (eISSN)
DOI: 10.1057/palgrave.mel.9100109
Rights: © 2004 Palgrave Macmillan Ltd.
This is a post-peer-review, pre-copyedit version of an article published in Maritime Economics & Logistics. The definitive publisher-authenticated version K.H. Lai, T.C.E. Cheng and A.C.L. Yeung, An empirical taxonomy for logistics service providers, Maritime Economics & Logistics, 6, 199–219(2004) is available online at:
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