The media inequality, uncanny mountain, and the singularity is far from near : Iwaa and Sophia robot versus a real human being

Abstract

Design of Artificial Intelligence and robotics habitually assumes that adding more humanlike features improves the user experience, mainly kept in check by suspicion of uncanny effects. Three strands of theorizing are brought together for the first time and empirically put to the test: Media Equation (and in its wake, Computers Are Social Actors), Uncanny Valley theory, and as an extreme of human-likeness assumptions, the Singularity. We measured the user experience of real-life visitors of a number of seminars who were checked in either by Smart Dynamics’ Iwaa, Hanson's Sophia robot, Sophia's on-screen avatar, or a human assistant. Results showed that human-likeness was not in appearance or behavior but in attributed qualities of being alive. Media Equation, Singularity, and Uncanny hypotheses were not confirmed. We discuss the imprecision in theorizing about human-likeness and rather opt for machines that ‘function adequately.’