Selective Digital Transformation: Managing HR Technology in a People-Centred Hospitality Organisation – Hotel ICON

Abstract

This case study examines Hotel ICON’s selective digital transformation of its human resources practices. As an independent, people-centred teaching hotel, it pragmatically balances technology adoption—automating payroll and benefits—with manual, face-to-face processes in recruitment and performance management to preserve human connections, despite facing budget and integration challenges.<br>

本案例研究探讨了唯港荟（Hotel ICON）人力资源实践的选择性数字化转型。作为一家独立且以人为本的教学酒店，尽管面临预算和系统整合的挑战，该酒店务实地平衡了技术应用（如薪酬和福利的自动化）与招聘及绩效管理中的传统面对面流程，以保留珍贵的人际温度。