Empathy and Teamwork: The Making of a Young Waiter Champion

Abstract

Through the YYY competition, Nigel LEE learned that success in hospitality requires more than technical skill—it demands adaptability, empathy, and teamwork. Joining his team just days before the event, Nigel faced uncertainty and pressure, but relied on his training and the support of his mentors at PolyU. He realized that effective communication and active listening are vital when working with diverse colleagues. The competition taught him to stay composed and creative, even when plans changed unexpectedly. Winning Young Waiter of the Year affirmed his dedication and inspired him to showcase Hong Kong’s hospitality culture internationally. Nigel now applies these lessons in his studies, leadership roles, and community projects, aiming to foster innovation and meaningful connections in every endeavor.