Revolutionizing Airline Retailing Experience with Amadeus Nevio

Abstract

Amadeus has introduced “Nevio,” an AI-powered technology designed to streamline airline retailing and enhance traveler satisfaction. Nevio recognizes returning customers, personalizes offers based on past searches and bookings, and enables seamless shopping and service recovery. In case of disruptions, it quickly provides alternative flights, hotels, and compensations like lounge access or discounted fares. By integrating data across touchpoints, Nevio delivers a unified, personalized experience. However, challenges include potential confusion between airline and OTA services, and the risk of high costs or lounge overcrowding from automated compensations. Airlines must set clear rules to ensure sustainable and effective customer support.