Cloud-based Property Management System: A Case of Hotel Rang Mahal

Abstract

<p align="justify">A Property Management System (PMS) centralizes hotel operations, streamlining tasks like bookings, check-ins, and guest management. Rang Mahal, a palace hotel in Jaisalmer, India, adopted mycloud PMS, a cloud-based solution enabling remote oversight and integration with POS, housekeeping, and communication systems. This enhances efficiency, simplifies documentation, and supports data-driven decisions. However, reliance on cloud technology introduces risks such as cyber-attacks, data breaches, and connection failures, especially when staff access the system remotely. To mitigate these challenges, Rang Mahal must strengthen cybersecurity measures and establish backup communication protocols to ensure operational continuity and data protection. <p align="justify">酒店管理系统（PMS）能够对酒店运营进行集中化管理，从而简化预订、入住办理及宾客管理等工作流程。位于印度杰伊瑟尔梅尔的宫殿酒店 Rang Mahal 引入了 mycloud PMS。这是一款基于云端的解决方案，不仅能实现远程监管，还能与销售点终端（POS）、客房清洁及通讯系统进行无缝整合。这极大地提升了运营效率，简化了文档记录，并为数据驱动型决策提供了支持。然而，对云技术的依赖也带来了网络攻击、数据泄露和连接中断等风险，尤其是在员工远程访问系统时。为了防范这些挑战，Rang Mahal 必须加强网络安全措施，并建立备用通讯协议，以确保运营的连续性和数据的安全性。