First AI-powered Hotel in the United States: A Case of Otonomus Hotel

Abstract

<p align="justify">Scheduled to open in July 2025, Otonomus Hotel is the first AI-powered hotel in the U.S., offering 550 rooms with advanced technology for personalized guest experiences. The AI system tailors services by learning guest preferences from booking to checkout, even integrating social media data (with consent) to anticipate needs. Guests benefit from intuitive room allocation, proactive service suggestions, and ongoing profile refinement for future stays. However, the hotel faces challenges around privacy, as extensive data collection and social media access may make guests uncomfortable. Addressing these concerns transparently is crucial for guest trust and acceptance of this innovative concept. <p align="justify">Otonomus 酒店计划于 2025 年 7 月开业，是美国首家由人工智能（AI）驱动的酒店。该酒店拥有 550 间客房，通过先进科技为宾客提供个性化体验。其 AI 系统通过学习宾客从预订到退房全流程的个人偏好来量身定制服务，甚至可以在征得同意的前提下，整合社交媒体数据以预测宾客需求。宾客将体验到直观的客房分配、主动式的服务建议，以及针对未来入住持续完善的个人档案。然而，该酒店在隐私保护方面也面临挑战，因为广泛的数据收集和社交媒体访问可能会让宾客感到不安。透明地解决这些顾虑，对于赢得宾客信任以及让他们接受这一创新概念至关重要。