Smart and Safe Convention Experience: A Case of AsiaWorld-Expo

Abstract

<p align="justify">AsiaWorld-Expo (AWE), Hong Kong’s premier convention venue, has embraced smart technology to enhance operations and visitor experience. Since 2018, AWE has implemented IoT-based smart building management for efficient housekeeping, security, and energy use. Upgrades like Wi-Fi 6 and the Mobile Studio support hybrid events and advanced applications such as AR and VR. In response to COVID-19, AWE introduced the world’s first “CleanTech” disinfection installation for rapid visitor sanitization. Despite these innovations, challenges remain in maintaining complex systems, ensuring staff training, and addressing visitor concerns about the reliability and effectiveness of new technologies. <p align="justify">亚洲国际博览馆（AsiaWorld-Expo，简称 AWE）作为香港首屈一指的会议展览场馆，已积极引入智能科技以提升运营效率和访客体验。自2018年起，亚博馆引入了基于物联网（IoT）的智慧大厦管理系统，用于高效管理清洁、保安及能源使用。Wi-Fi 6 和移动直播室（Mobile Studio）等升级配置，为混合型活动以及增强现实（AR）和虚拟现实（VR）等先进应用提供了强力支持。为应对新冠疫情，亚博馆还推出了全球首个“CleanTech”三重空气消毒净化通道，为访客提供快速消毒服务。尽管有这些创新，场馆在维护复杂系统、确保员工培训到位，以及应对访客对新技术可靠性和有效性的疑虑方面，仍面临诸多挑战。