Enhancing Recruitment Efficiency: The Role of AI and NLP at OTG Management

Abstract

<p align="justify">OTG Management, operating over 350 restaurants and retail stores in 11 airports across the U.S. and Canada, has turned to automation to address ongoing recruitment challenges. In 2023, the company adopted Dayforce Recruitment software, which uses AI-powered chatbots and Natural Language Processing to pre-screen candidates, score video interviews, and review resumes, aiming to reduce human bias and streamline hiring. This technology allows recruiters to focus more on personal interactions with candidates. However, challenges remain, as the AI overlooks non-verbal cues like tone and gestures, and may miss ideal candidates due to limitations in processing new or unfamiliar data. <p align="justify">OTG Management 在美国和加拿大的 11 个机场运营着 350 多家餐厅和零售店。为了应对持续存在的招聘挑战，该公司已转向自动化寻求解决方案。2023年，该公司引入了 Dayforce Recruitment 招聘软件。该软件利用人工智能驱动的聊天机器人和自然语言处理技术（NLP）来预筛选候选人、为视频面试评分并评估简历，旨在减少人为偏见并简化招聘流程。这项技术使招聘人员能够将更多精力投入到与候选人的个性化互动中。然而，挑战依然存在，因为 AI 会忽略语气和手势等非言语线索，并且由于在处理全新或不熟悉的数据时存在局限性，可能会漏掉理想的候选人。