Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/114506
| DC Field | Value | Language |
|---|---|---|
| dc.creator | Fung, Clare | - |
| dc.creator | Lo, Ada | - |
| dc.identifier.uri | https://oer.lib.polyu.edu.hk/concern/works/f1881m46z | - |
| dc.language.iso | eng | - |
| dc.publisher | Hong Kong Polytechnic University | - |
| dc.subject | Hospitality industry -- Information technology | - |
| dc.subject | Hotel management | - |
| dc.subject | Artificial intelligence | - |
| dc.title | AI Application in Hospitality Industry: A Case of FlyZoo Hotel | - |
| dc.type | Case Study | - |
| dc.type | OER | - |
| dcterms.abstract | FlyZoo Hotel, as the first “Future Hotel” of Alibaba Group, integrates AI throughout its operations, featuring facial recognition check-in, in-room AI voice assistants, and service robots for concierge and room service. While these innovations enhance efficiency and personalization, challenges include high costs, limited human interaction, and the need for ongoing staff training and technological upgrades. | - |
| dcterms.issued | 2025 | - |
| Appears in Collections: | Open Educational Resources | |
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