AI Trip Planner: A Case of Booking.com

Abstract

<p align="justify">Booking.com’s AI Trip Planner, powered by ChatGPT, offers travelers a conversational interface for personalized travel recommendations and real-time property Q&A. Fully integrated with the Booking.com app, it streamlines trip planning and booking. However, its effectiveness depends on user input, and GenAI’s limitations in filtering spam or false information may affect reliability. <p align="justify">Booking.com 依托 ChatGPT 技术推出的“AI 旅程规划师”（AI Trip Planner），为旅客提供了一个交互式的对话界面，用于获取个性化的旅行建议和实时的房源问答服务。该功能已完全融入 Booking.com App，从而简化了行程规划与预订流程。然而，其效果很大程度上取决于用户的输入质量，且生成式人工智能（GenAI）在过滤垃圾信息或虚假信息方面的局限性可能会影响其可靠性。