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Title: Financial innovation in digital payment with wechat towards electronic business success
Authors: Tang, YM 
Chau, KY
Hong, L 
Ip, YK
Yan, W
Issue Date: Aug-2021
Source: Journal of theoretical and applied electronic commerce research, Aug. 2021, v. 16, no. 5, p. 1844-1861
Abstract: Financial innovation and advances in payment systems are important not only to boost remittances but also to foster the successful development of electronic businesses around the world. As such, many leading companies in electronic commerce are putting a great deal of effort into the development of their payment system to attract more users and compete with other leading companies in the market. WeChat is a social communication tool that introduced a payment function widely adopted as a third-party payment in China nowadays. The purpose of this study was to adopt WeChat as a case study to identify the influential factors that impact consumers’ intention to adopt it as digital payment. We identified several core influential factors including service quality, perceived risk, perceived security, perceived ease of use, social influence, compatibility, and age. Qualitative and quantitative analyses were performed to investigate how influential factors affect the adoption of this third-party digital payment platform. The results revealed that all identified factors have a significant influence on consumer’s intention to use digital payment, except age. This study also provided useful advice for digital payment improvement and recommendations to enhance digital payment for the success of electronic business operations. The paper provides new insight into the factors influencing consumers’ intention to use mobile digital payment.
Keywords: Digital payment
Electronic business
Financial innovation
Mobile payment
WeChat
Publisher: MDPI AG
Journal: Journal of theoretical and applied electronic commerce research 
EISSN: 0718-1876
DOI: 10.3390/jtaer16050103
Rights: © 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https:// creativecommons.org/licenses/by/ 4.0/).
The following publication Tang, Y.M.; Chau, K.Y.; Hong, L.; Ip, Y.K.; Yan, W. Financial Innovation in Digital Payment with WeChat towards Electronic Business Success. J. Theor. Appl. Electron. Commer. Res. 2021, 16, 1844–1861 is available at https://doi.org/10.3390/jtaer16050103
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