Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/9581
Title: A RFID based knowledge management systems - An intelligent approach for managing logistics processes
Authors: Chow, HKH
Choy, KL 
Lee, WB 
Wang, TQ
Issue Date: 2007
Source: IEEE International Conference on Industrial Informatics (INDIN), 2007, v. 1, 4384771, p. 287-292 How to cite?
Abstract: Logistics is a human and process-oriented business. The service performance of logistics companies is heavily relied on the abilities and know-how of logistics operators and managers to organize and manage organizational resources. Due to the increasing complexity and fast changing customer service requirement, reliance on human experience and know-how to manage dynamic logistics services has become inadequate. In this paper, a real-time knowledge based system, namely A RFID based knowledge management systems (RFID-KMS) is designed to enhance the logistics performances by means of providing real-time knowledge support to the logistics operators. A case study has been conducted at a large Hong Kong logistics service provider, Eastern Worldwide Co. Ltd. (EWW). A performance evaluation of RFID-KMS is performed after the pilot test of the system. The result indicated that the system not only enhances the productivity of the company but also facilitates the creation of an organizational learning atmosphere.
Description: INDIN 2007 - 5th IEEE International Conference on Industrial Informatics, Vienna, 23-27 June 2007
URI: http://hdl.handle.net/10397/9581
ISBN: 1424408644
9781424408641
ISSN: 1935-4576
DOI: 10.1109/INDIN.2007.4384771
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