Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/9366
Title: Social relationship and its role in knowledge management systems usage
Authors: He, W 
Qiao, Q
Wei, KK
Keywords: Knowledge management (KM)
Knowledge management systems (KMS)
Social relationship
Usage
Issue Date: 2009
Publisher: Elsevier
Source: Information and management, 2009, v. 46, no. 3, p. 175-180 How to cite?
Journal: Information and management 
Abstract: The KMS has been widely implemented in organizations. However, its availability does not guarantee that employees have been willing to spend time and effort using it. We explored the use of KMS with emphasis on social relationship. Specifically, social capital theory was employed to establish the social relationship construct and its three dimensions: tie strength, shared norms, and trust. By studying a company that had implemented a KMS, we explored the dimensions of social relationship and its importance in the use of a KMS by employees. A theoretical framework was used to depict the antecedents of employee's usage behavior. Implications for both researchers and practitioners are discussed, especially for companies expecting to exploit knowledge sharing in the Chinese business environment.
URI: http://hdl.handle.net/10397/9366
ISSN: 0378-7206
EISSN: 1872-7530
DOI: 10.1016/j.im.2007.11.005
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