Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/9261
Title: Measuring perceived service quality of fashion stores : a test-retest reliability investigation
Authors: Leung, CS
To, CKM 
Keywords: Fashion retailing
Scale reliability
Service quality
Issue Date: 2001
Publisher: Emerald Group Publishing Limited
Source: Journal of fashion marketing and management, 2001, v. 5, no. 4, p. 324-329 How to cite?
Journal: Journal of fashion marketing and management 
Abstract: Using a test-retest methodology, an established measurement scale for consumer-perceived service quality in fashion retailing was further evaluated in terms of reliability. Results indicate that the scale possesses, relative to another popular non-industry-specific scale, high internal consistency reliability. However, in terms of temporal reliability, the scale is relatively inferior. Suggestions are also made for further study, as to why the scale is unstable.
URI: http://hdl.handle.net/10397/9261
ISSN: 1361-2026
DOI: 10.1108/EUM0000000007294
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

7
Last Week
0
Last month
0
Citations as of Aug 14, 2017

Page view(s)

39
Last Week
1
Last month
Checked on Aug 20, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.