Digital well-being in the hospitality industry : a PERMA conceptualization

Abstract

Over the years, the hospitality industry has become the embodiment of various evolving technologies; however, the field lacks major examination into digital well-being. Digital well-being is broadly defined as a state of personal, psychological well-being experienced through the healthy use of modern digital technology, representing a new trend in hospitality businesses. There are current research gaps on the topic. It is unclear which dimensions of psychological well-being represent different aspects of digital well-being. Previous research studies on this topic only focused on the tourism context. Therefore, this paper is the first attempt to better conceptualize digital well-being in the hospitality management field. The authors classify three enablers of digital well-being: digital devices, digital interfaces, and digital applications into a well-established model of psychological well-being: PERMA (positive emotions, engagement, relationships, meaning, and achievement). To accomplish this objective, an integrative literature review was conducted. Theoretical and implications of this integrative review are presented.